Shipping & Refund Policy
Last updated: December 22, 2024
1. Nature of Service
MyBK is a digital SaaS (Software as a Service) platform. We provide cloud-based business management software - there are no physical products to ship. All our services are delivered electronically via the internet.
Instant Access: Upon successful payment and account creation, you get immediate access to your chosen plan features.
No Shipping Required: As a cloud-based service, there are no shipping charges, delays, or logistics involved.
2. Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all annual subscription plans. If you're not satisfied with MyBK within the first 30 days of your annual subscription, you can request a full refund.
Eligible Plans: Annual subscriptions (Starter, Professional, Enterprise)
Timeframe: Request must be made within 30 days of initial purchase
Processing Time: Refunds are processed within 5-7 business days
Refund Exclusions
The following are not eligible for refunds:
- Monthly Subscriptions: No refunds on monthly plans (cancel anytime, no future charges)
- Quarterly/Half-Yearly Plans: Pro-rated refunds available only in exceptional cases
- After 30 Days: Annual subscriptions beyond the 30-day guarantee period
- Free Plan: No charges = no refunds
- Used Services: SMS credits, AI scans, and other consumed services are non-refundable
- Promotional Discounts: Special offers are non-refundable after 7 days
3. Cancellation Policy
You can cancel your subscription at any time from your account settings:
Monthly Plans:
Cancel anytime. Access continues until the end of your billing period. No partial refunds.
Annual Plans:
Cancel within 30 days for a full refund. After 30 days, access continues until subscription ends, but no refund.
Auto-Renewal:
All subscriptions auto-renew. Cancel before renewal date to avoid next billing cycle.
4. How to Request a Refund
To request a refund, please follow these steps:
- Email Us: Send a refund request to hello@mybk.app
- Include Details: Provide your account email, subscription plan, and reason for refund
- Verification: We'll verify your eligibility (30-day window for annual plans)
- Processing: Approved refunds are processed to the original payment method within 5-7 business days
- Confirmation: You'll receive an email confirmation once the refund is processed
5. Payment Disputes & Failed Transactions
If you experience payment issues:
Failed Transactions: If your payment fails, your subscription will not activate. No charges will be made. Contact your bank or try a different payment method.
Duplicate Charges: If you're charged twice by mistake, contact us immediately. We'll investigate and refund the duplicate charge within 3-5 business days.
Bank Disputes: Please contact us directly before filing a chargeback. Most issues can be resolved quickly through customer support.
6. Special Circumstances
We understand that exceptional situations may arise:
- Technical Issues: If our service is unavailable for more than 24 hours due to our fault, you may be eligible for a pro-rated refund or service credit
- Data Loss: In case of data loss due to our system failure (backed by our backups), you may request a full refund
- Billing Errors: Any overbilling or incorrect charges will be refunded immediately upon verification
- Medical/Emergency: We consider refund requests due to medical emergencies or business closure on a case-by-case basis
7. Questions or Concerns?
Our customer support team is here to help. If you have any questions about our shipping (delivery) or refund policy, please contact us:
NeuroBlend Inc
#233, Seat Number 15, Opp. Sunny Trade Centre
New Aatish Market, Jaipur-302020, Rajasthan, INDIA
Email: hello@mybk.app
GSTIN: 08AHTPY4598F1Z9
💚 Holiday Guarantee: All refund requests will be processed with priority within 3-5 business days!